Delivery Times

We aim to dispatch your order next working day.

UK: Please allow 2-5 working days from confirmation of order for delivery. If you do not receive the parcel within this time please contact us.

Europe: Please allow up to 10 working days from confirmation of order for delivery.

Rest of the world: Please allow 10-15 working days from confirmation of order for delivery. Some countries can take longer.

 USA: we are using DHL Express Worldwide and it takes 1-2 days.

Delivery Charges (Per Order)

UK: FREE delivery for UK

UK Next Day Delivery: £8.99 (Cut of time for next working day delivery. Order has to be placed before 2pm Monday-Friday and serves the UK mainland only)

Europe: £11.99 (£ 8.99 for each additional pair) Charges for some countries in the European Union will fall into ‘Rest of the World’. These are determined by Royal Mail’s charges.

Rest of the World: £16.99 (£11.99 for each additional pair)

Customs Duty and Taxes

Any import duty, taxes and fees incurred to ship abroad are the responsibility of the customer and these costs cannot be reclaimed from The Backpack Store. 

Note: US Customs have now increased the import value from $200 to $800 therefore there should be no charge on any order under $800.00 

How Are Your Items Delivered

UK: Your items will be sent using the Royal Mail parcel service. Larger orders will be shipped using DHL whereby a signature will be required. If you opt to use our paid for next day Royal Mail service then this also needs to be signed for on delivery. 

International: The following countries will be delivered to using DHL Couriers; United States and Republic of Ireland. 

We use DHL for Germany, France, Netherlands and Belgium. All remaining countries will be delivered to using the Royal Mail International Signed For service. Should a larger order be placed we will contact you directly to advise on shipping method.

How to contact us (Monday – Saturday 9.30am – 6.00pm GMT)

Call us: +44 7877898156